4 Elements Clients Expect from Premium Auto Transport
Jim Brown | Cars
Premium vehicle shipping customers are looking for the same things. Are you shopping for a dependable partner to help with your move? Are you moving your household from side of the country to the other? Perhaps you're transferring vehicular property from to a new owner. Maybe you're transporting your classic car to a national show a few states away.
Regardless of your specific auto shipping needs, look for these qualities as you research potential shipping partners.
1. A culture of safety
When your vehicle transporter espouses a strong ethic of safety, it will be obvious in their company literature, website, offices, and staff. If their attitude of "Safety First" doesn't give you peace of mind, ask more questions. They should be able to allay any worries you have about handing over your keys. Be sure to mention all of your concerns. If they can't address them to your satisfaction, keep looking.
2. A reputation for reliability and timeliness
Before you can be assured that your precious possessions will arrive safely, you must first know that they're going to arrive at all. Then you need a provider who will deliver your vehicles where and when you asked them to be delivered.
A company with a long service record in the car shipping industry has proven itself over the years and should be able to provide you with referrals and customer testimonials. If the service rep balks at this simple request, keep looking.
3. Professionalism, embracing courtesy and service
Getting your vehicles to their destination safely and on time is of primary importance. Almost equally important, we think, is how you're treated throughout the process. Look for a commitment to friendly and informed customer service. Staffers should be willing and able to answer all of your questions. After all, you are the customer.
4. Efficiency of processes
Have you ever had the head-scratching experience of trying to figure out the red tape and hierarchy at a public-facing service counter? As an outsider, you can sense the bureaucracy inasmuch as it impedes on your easy experience. It's like walking into a cobweb.
Customers shouldn't be made to deal with any company's internal problems or process hiccups, especially for premium services like auto shipping. Be sure your selected car shipping provider keeps a straight game face.
Years of experience means efficient and effective vehicle shipping
A company like CarsArrive has been in the auto transport industry doing just this for over 20 years. You could say we've worked out all the kinks. We know the landscape, from the best over-land routes to construction delays and detours. When custom shipping calls for work with independent contractors for anything from oversized loads to overseas destinations, we work with the best providers in the business.
If you would like to talk with one of our highly-trained customer service representatives, we would be happy to answer any questions you might have about your auto transport needs. Please feel free to give us a call toll-free at 800-579-4058.